Guidelines for Establishing Centers to Implement Alternative Dispute Resolution to Increase Access to Healthcare

Marcela Huaita Alegre, Iván Ormachea-Choque, María Amalia Pesantes
2007 | USAID

This booklet presents guidelines on using alternative dispute resolution (ADR) mechanisms to increase access to healthcare, particularly for poor and vulnerable populations. The ADR approach uses techniques such as negotiation, mediation, conciliation, and multi-actor dialogue to enable clients and ...