Guidelines for Establishing Centers to Implement Alternative Dispute Resolution to Increase Access to Healthcare

Marcela Huaita Alegre, Iván Ormachea-Choque, María Amalia Pesantes
2007 | USAID

This booklet presents guidelines on using alternative dispute resolution (ADR) mechanisms to increase access to healthcare, particularly for poor and vulnerable populations. The ADR approach uses techniques such as negotiation, mediation, conciliation, and multi-actor dialogue to enable clients and ...

Derechos de las personas usuarias y resolución de conflictos en los servicios de Salud: Guía de capacitación

Marcela Huaita Alegre, G. H. Moreno, Iván Ormachea-Choque, M. Ríos
2005 | Asociación Peruana de Derecho Sanitario